Christmas 2019: In an extension of our standard 28 days return policy, any customer purchasing items online between 1st November and 24th December 2019 can return their goods to us up until 24th January 2020.
If you would like to cancel your order at anytime prior to despatch please call us on 01386 853331.
If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the purchase receipt/invoice, within 28 days of purchase to the following address:
36 High Street
The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty.
As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post.
Items can be returned to our store in Broadway, however any refund payments will not be processed through our shop tills and instead handed to our internet warehouse team. Refunds will then be processed via your original payment method on our website (if you return an item to our store over the weekend, the refund will be processed the next working day).
Please note: We can't offer refunds or exchanges on perishable goods such as food, underwear or earrings, unless faulty or not as described. This does not affect your statutory rights.