If you purchase any* item online between the beginning of October and up to 24th December 2021, then we are extending our usual 28 day returns policy for this Christmas. You are welcome to return item/s to us for a refund up to Friday 21st January 2022. Please ensure that goods are in their original condition with labels still attached to qualify for a refund.
*perishable goods such as food and drink, as well as hygiene-related items such as face masks and all earrings, are excluded from our returns policy unless they are faulty or not as described.
If you would like to cancel your order at anytime prior to despatch please call us on 01386 853331.
If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the purchase receipt/invoice, within 28 days of purchase to the following address:
36 High Street
The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty.
As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post.
Items can be returned to our store in Broadway, however any refund payments will not be processed through our shop tills and instead handed to our internet warehouse team. Refunds will then be processed via your original payment method on our website (if you return an item to our store over the weekend, the refund will be processed the next working day).
Please note: We can't offer refunds or exchanges on perishable or hygiene-related goods such as food, beverages, face masks or earrings, unless faulty or not as described. This does not affect your statutory rights.