Online purchases: We have extended our standard returns policy for this Christmas season so if you have bought via our website throughout November and December 2020, you have until 29th January 2021 to return any items.
For any in-store purchases from Broadway and Leamington that you wish to return, we have extended our returns policy by a further 28 days. Should the lockdown situation change beyond early December, then we will review this policy at that point.
If you would like to cancel your order at anytime prior to despatch please call us on 01386 853331.
If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the purchase receipt/invoice, within 28 days of purchase to the following address:
36 High Street
The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty.
As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post.
Items can be returned to our store in Broadway, however any refund payments will not be processed through our shop tills and instead handed to our internet warehouse team. Refunds will then be processed via your original payment method on our website (if you return an item to our store over the weekend, the refund will be processed the next working day).
Please note: We can't offer refunds or exchanges on perishable or hygiene-related goods such as food, beverages, face masks or earrings, unless faulty or not as described. This does not affect your statutory rights.