If you would like to cancel your order at anytime prior to despatch, please call us on 01386 853331.

If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the order confirmation/invoice within 28 days of purchase to the following address:

Returns Department
Cotswold Trading
36 High Street
Broadway
Worcestershire
WR12 7DT

The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty or not as described.

As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post. 

Items can be returned to our store in Broadway, however any refund payments will not be processed through our shop tills and instead handed to our internet warehouse team. Refunds will then be processed via your original payment method on our website (if you return an item to our store over the weekend, the refund will be processed the next working day).

Please note: We can't offer refunds or exchanges on perishable or hygiene-related goods such as food, beverages, face masks or earrings, or makeup unless faulty or not as described. This does not affect your statutory rights.

If you would like to cancel your order at anytime prior to despatch, please call us on 01386 853331 or email enquiries@cotswoldtrading.com.

Following delivery of your order, if you are not completely satisfied with your purchase then please return the item(s), along with a copy of the order confirmation/invoice within 28 days of purchase to the following address:

Returns Department
Cotswold Trading
36 High Street
Broadway
Worcestershire
WR12 7DT
UK

The returned item(s) must be in perfect condition for a full product refund. Please note we do not refund postage charges on returned goods unless the item is faulty or not as described. 

If your order is returned to us for non-payment of customs fees and duty at the point of delivery to your address, the courier's return postage charge will be deducted from your refund.

If you have purchased an item from us through our 'Garden Trading Direct Despatch' process then please follow the instructions below if you wish to return this item:

• If an item is unwanted or does not fit, then you have up to 28 days to return the goods to us at our returns address above, unused and unmarked, in their original packaging with all parts, including the outer box. Please note that any costs for returning to us are your responsibility as we don't cover these.
• If an item is not cared for as per the guidelines and recommendations (as detailed on the product page) and the product has been damaged due to this, we will not be able to issue a replacement or a refund.
• If an item is faulty or damaged, please notify us within 48 hours after goods receipt of this matter so that we can arrange for collection and a replacement to then be sent to you. We would require photos of the fault and/or damage, and a full description, before proceeding with collection and replacement.
• Any questions relating to the Garden Trading Direct Despatch process and related returns, please contact as orders@cotswoldtrading.com or call 01386 853331.