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Returns Information

Returns Policy in Lockdown 

If you wish to return an item you purchased from us online, then our standard returns policy (see more information below) applies.

For any in-store purchases from Broadway and Leamington that you made before Christmas and that you wish to return, you can either keep hold of the item until we are open again after lockdown, or you can call us on 01386 853331 and we can discuss with you about posting it back to us for a refund. Please note that, as with online purchases, unless the item is faulty, we don't refund return postage costs.

Returns Policy

If you would like to cancel your order at anytime prior to despatch please call us on 01386 853331.

If you are not completely satisfied with your purchase then please return the item(s), along with a copy of the purchase receipt/invoice, within 28 days of purchase to the following address:

Returns Department
Cotswold Trading
36 High Street
WR12 7DT

The returned item(s) must be in perfect condition for a full product refund or a replacement. Please note we do not refund postage charges on returned goods unless the item is faulty.

As the parcel and its contents are your responsibility until delivered, we recommend you send the goods to us by registered post. 

Items can be returned to our store in Broadway, however any refund payments will not be processed through our shop tills and instead handed to our internet warehouse team. Refunds will then be processed via your original payment method on our website (if you return an item to our store over the weekend, the refund will be processed the next working day).

Please note: We can't offer refunds or exchanges on perishable or hygiene-related goods such as food, beverages, face masks or earrings, unless faulty or not as described. This does not affect your statutory rights.